no authenticator code

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kosmowski

• 6 février 2025 03:33

my password works but it keeps asking for an authenticator code or a backup code. 

I do not have a way or understand how to get these codes. Is there a way to reset?

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  Rona

  • 6 février 2025 22:08

  Hi there,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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