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Two Factor Authentication - Reset

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Simon Hughes

My colleague faces an issue logging in. The system directs them to an authenticator for two-factor authentication, but no authenticator account was set up for this Box account. Can support help reset the two-factor authentication and provide the next steps to access the account?

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  • Rona
    Hi Simon,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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  • Karen

    Hi Rona, same issue here, can you help? 

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