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Unable to Generate Backup Codes – Error in Box Cloud App

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Thakra Jutt

Hi,

I'm experiencing an issue with the Box Cloud app. Whenever I try to generate backup codes for my account, I get an error message. I’ve tried refreshing the page, logging out and back in, and even using a different device, but the problem persists.

Is this a known issue, or is there any fix for this? I need the backup codes urgently for account security.

Any help would be appreciated. Thanks!

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  • Rona

    Hi Thakra,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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  • Thakra Jutt

    Thank you for your prompt response! I'll keep an eye out for the support team's message. Looking forward to getting this issue resolved. Appreciate the help!

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  • Thakra Jutt

    Thanks for your assistance! The issue has been resolved, and I can now generate backup codes without any problems. I appreciate the support team's help!

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