Disable 2 factor authentication
Répondu
Two-factor authentication that was not set up has been enabled, and I can no longer log in.
I don't have a backup code.
Please disable two-factor authentication.
*Since I cannot log in to BOX, I am raising this ticket on your behalf.
• The last date your account was successfully logged in to
→don't know
• The date of account creation
→don't know
• Primary email address on file for the account
<personal information-redacted>
• Specific names of one or more files associated with the account (owned or collaborated)
→Add file
-
Hi Miho,
Welcome to Box Community and glad to assist!
We advise to have the affected user to create a new ticket via this link.
Thanks for posting!
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