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Signed up for the wrong plan

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Dale Shafer

Hello, 

I just signed up for the Business account at $15 per month, billed annually, and realized that was billing me for three users... I am the only user. How do I get back on the correct plan for 1 user and get a refund?

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  • Rona

    Hi Dale, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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