Les guides produit sont disponibles dans la bêta du nouveau docs.box.com, repensé et assisté par l’IA. Découvrez tous les détails sur les changements.

Box Status

Files Deleted in Windows File Explorer

Répondu
S’abonner
New post
Emily McFarland

Hi, I just downloaded the box drive to my windows file explorer yesterday and this morning when I went back into the box file they were all missing. They are all present through box online and I am not able to resync or redownload box to my windows file explorer. Looking for solutions on how to recover those files or redownload box. 

0

Commentaires

2 commentaires

Date Votes
  • Rona

    Hi Emily, 

    Welcome to Box Community and glad to assist! 

    Please log out and log in from Box Drive: 

    1. Navigate to the search menu by going to the system tray and clicking the Box icon.
      • Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
    2. Click the gear icon, and from the list that displays click Log Out.

    Hope it helps! 

    0
    Actions pour les commentaires Permalien
  • Emily McFarland

    Thank you so much ! 

    It worked, and I got my files back. 

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.