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Where can I find the password of a protected file as a viewer?

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Henriette de Jong

Hi, 

A company shared a file with me and said "password is the same as on thebox" - they shared access with me as a viewer, but I am trying to find the password they are talking about. Where can I find this?

All the best,

Henriette

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  • Rona
    • Modifié

    Hi Henriette, 

    Welcome to Box Community and glad to assist! 

    You must reach out to the file sender/owner to get the exact password. Box Support team does not record the end user's password for password protected files. 

    Thanks for posting! 

     
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