Box app won't install on mac
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I'm trying to evaluate using box instead of dropbox, but i can't get the app to install so i can have the desktop experience. I downloaded it for mac, said it was successful, then brought me to a screen where i am redirected to the website to enter username. Then it just stops and says 'launcing box' and never does anything else. i've tried installing / uninstalling many times. I did see that the Box Live Com server wasn't running in the applications. I see a grayed out 'box' logo at the top of my taskbar. but nothing in locations in finder, and can't access it through the taskbar either.
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Hi Kimberly,
Welcome to Box Community and glad to assist!
Can you manually reset your Box Application?
- Quit Box Drive if it is running.
- Download and open the Box Reset Tool zip file.
- Open the Box Reset Tool from the Downloads folder.
- Select Restart and then OK to confirm the restart was successful.
- Open Box from your application folder and log back in.
If there are any issues with the above process, follow these alternative steps to reset Box Drive.
Hope it helps!
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