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Not receiving password reset emails

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Box User

I have an old box account that I haven't used in over 6 months, and I can't remember the password. when I tried to reset the password, I do not get the email. I have checked my junk email and it's not blocked by my firewall. What else could be stopping this from being sent to me?

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  • Rona

    Hi there,

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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