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Signature Requests not being received

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Ben Collins

I am having some issues with sending requests for signatures.  One of my peers is not having any issue with sending signature requests but whenever I send a request the email notifications are not received, nor can they see them in their inbox when they log into Box.

They have checked spam and firewall issues already and continue to receive emails from my peers without any issue.  I am a new user to clarify.

I feel like there is an easy resolution that I am not seeing.

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  • Ann

    Hi Ben,

    Welcome to the Box Community.

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thank you for posting!

    Best,
    Ann

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