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Not receiving reset password emails

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Liv Larsson

Hello, 

I'm having trouble signing in to my other account. When trying, I get an error message about invalid login credentials. To solve this, I have tried resetting the password, but despite trying multiple times as well as following the troubleshooting instructions (

https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications), I don't seem to receive the emails. 

Perhaps some email has bounced at some point, but I can't tell and nonetheless, I'd need help fixing it since I am unable to login to fix it. 

Please help! 

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  • Ann

    Hi Liv,

    Welcome to the Box Community.

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thank you for posting!

    Best,
    Ann

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