2FA

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Danielle Hom

• il y a 1 mois

One of our external collaborators needs help resetting his 2FA.  He cannot login to post or ask for help as it requires the 2FA upfront.  Can someone assist?

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  Ann

  • il y a 1 mois

  Hi Danielle, 

  Welcome to Box Community.

  It would be best to advise the external to open a ticket with Product Support so that someone from the team can assist them with their 2FA issue.

  Thanks for posting!

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  Danielle Hom

  • il y a 1 mois

  Unfortunately, I don’t see anywhere I can place a ticket. We do not have an internal help desk for Box. Our IT cannot reset the 2FA for an outside collaborator and recommended I contact Box directly.

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