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Box Drive folders not shown in File Explorer

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Michael Gordon

I am running Windows 11 Pro Version 10.0.26100.  Since yesterday, I am having an issue with Box Drive and Box Tools wherein Box appears in the Windows File Explorer but none of my folders or files are shown; I can only access them via the website.  I also receive a prompt to install Box Tools when it's already installed.  I have uninstalled and reinstalled Box Drive and Box Tools which resolved the problem temporarily until I shut down my PC and restarted it this morning.  Upon restart the problem presents itself again.  Please advise.

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  • Ann

    Hi Michael,

    Welcome to the Box Community.

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thank you for posting!

    Best,
    Ann

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