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Missing Notif. for "Adds a comment": Default Setting is blank and Override turns on Adds a comment and Upload.

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Moe Tanaka
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Default setting, I removed all check marks on items I've joined. 

In the sub-folder, I set up override default setting and clicked Upload and Adds a comment. While I receive notification for upload, I did not receive any emails when somebody put a comment in a file within the sub-folder. Please urgently advise. 

 

1. If this is a recurring glitch/ error, please advise. 

2. Otherwise, would you please reset notification setup in default? I have other 10+ users that are experiencing the same error and need to be fixed as soon as possible. 

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3 commentaires

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  • Ann

    Hi Moe, 

    Welcome to Box Community.

    If you have configured your email notifications settings to your personal preferences but are still not receiving the notifications as expected, follow the steps below. 

    • Check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow most mail clients to recognize Box emails and deliver them to your Inbox.
    • Firewall, Content Filter, or Email Security Policy: Check if your firewall or virus scan is blocking the email notifications. Contact your Internet Service Provider (ISP) or Corporate IT department and ask that emails from the following domains be added to the email allow list (safe sender) to ensure that Box messages are not blocked.
      • box.com
      • notify.box.com
      • reply.box.com
      • track.box.com
    • Incorrectly typed email address: Is the sender using your correct email address? Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable. Ask them to double-check that they entered your address correctly.

    Hope this helps and thanks for posting!

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  • Moe Tanaka

    Please read my question carefully. 

    I have been receiving emails from Box Updates <noreply@box.com> for Upload and Comment if I turn on the default setting. I went through all trouble shooting and did a testing countless time. 

    My question is as to why my default setting is blank and override setting as Adds a comment in sub-folder, I cannot receive any notifications. 

    Please urgently advise. 

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  • Moe Tanaka

    Following up to see if there are any updates. Please note that this request is urgent. 

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