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The change of the mobile phone number has made two-factor authentication impossible.

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Box User

Hello.

The change of the mobile phone number has made two-factor authentication impossible.

I am logging in with another account to inquire because the account I want to change cannot enable two-factor authentication.

Please let me know how to deal with this.

I would like to contact you individually regarding the email address of the relevant account.

Thank you.

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  • Rona

    Hi there,

    Welcome to Box Community and glad to assist!

    Since it's a login issue, please contact Box Support with your affected Box account and use this link. 

    The link provided will allow you to open a ticket if you have trouble signing in. 

    Thanks for posting! 

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