Box Status

Unable to change a users email address

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IT Services 
Im unable to change a users email address to another one. Keep getting this error saying unable to save your changes. Users email is invalid. 
It is a real and valid email address. Could we please get some assistance or troubleshooting steps for this?


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  • Rona

    Hi there, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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