Box Status

Disable MFA for an end user

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Jim Millerick

Hello,

I was able to reset their password but I don't see a place to enable or disable their mfa.   Since I can't login to their account without mfa I can't change it as the end user so I need to change it as the admin.

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  • Rona

    Hi Jim, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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