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How do I enable the "Starter" subscription for my nonprofit? I have an access token

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Savannah Jhee
Hello, my nonprofit is validated from techsoup and I have an access token, but when I click on "get started", I am taken to my Bix dashboard with the free basic subscription, and if I try to upgrade, it is trying to charge me. How can I fix this? Thank you
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  • Rona

    Hi Savannah, 

    Welcome to Box Community and glad to assist! 

    To help with your upgrade, please contact our Sales team via box.com/pricing and use our Live Chat function. 

    Thanks for posting! 

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