Box Status

The link to this shared file or shared folder has been deleted or is not available. If you believe this issue has occurred by mistake, please contact the owner via email or reach out to Box support.

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S’abonner
Nouvelle publication
小野林　稔 
I received an email from a business partner, and the attached file was stored in my BOX. When I tried to open the attached file in BOX, the above message appeared and I was unable to access BOX.
I tried the method described in the workaround, but it didn't work. Please tell me how to access the BOX.
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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    This error typically is caused by one of 3 things:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
    3. If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.

    Thanks for posting! 

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