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File becoming locked without explanation.

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Brian Hagopian

Hello everyone!

I'm sure this a common topic, but we have a file that is seemingly becoming locked whenever someone edits, and stays locked even if our users close the file. 

This occurs whether they have Box Drive installed on their computer or not. 

Some help would be greatly appreciated! 

 

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  • Rona

    Hi Brian, 

    Welcome to Box Community and glad to assist! 

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

    Thanks for posting!

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