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MacOs, one machine syncs the other does not

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Timothy Hellum

Hi,

I have tried logging out from Box sync on both Macs and signing back in. Scanning happens on both, but changes to one are not reflected in the other. When I check at box.com, the change is reflected. How do I force the non-syncing machine to do so?

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  • Rona

    Hi Timothy, 

    Welcome to Box Community and glad to assist! 

    You could manually reset your Box Drive Application: 

    1. Quit Box Drive if it is running.
    2. Download and open the Box Reset Tool zip file.
    3. Open the Box Reset Tool from the Downloads folder.
    4. Select Restart and then OK to confirm the restart was successful. 
    5. Open Box from your application folder and log back in. 

    Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

    If you ever exprience issue with the steps above, please see the steps here. 

    Hope it helps! 

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  • Timothy Hellum

    Good morning and thank you for your response.

    The Reset Tool failed, actually. I have attached the report (run twice).

    Additionally, the further 'steps here' leads to a 404 page. Screen shot attached.

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