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Adding email address as a user that is already associated with another account

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Jose Torres

I'm trying to add user to our business account but getting error message using the business email address.  The user had an old account but it not active.  How do I address this issue.

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  • Rona

    Hi Jose,

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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