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Problem sharing permissions

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Cherian George

My assistant tried sharing Editor access to a folder with a new collaborator. The person received the invitation, but got an error message when clicking it. The status shows "Pending". Never had this problem before. My assistant was able to share access with new Editors without any delay. Is there some change in policies?

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  • Rona

    Hi Cherian, 

    Welcome to Box Community and glad to assist! 

    You can have the affected user to use his/her alternate browser and try accepting his/her invite through the steps below. 

    To find and resolve a pending invitation:

    1. In the left menu of your Box account window, click All Files.
    2. In the pending invitations panel under ACTION REQUIRED, hover on the name of a file or folder.
    3. To see details about the invitation, click the ellipses, "...", and select View Details.
    4. To decline the invitation, click the ellipses, "...", and select Decline All.
    5. To accept the invitation and gain access to the project's content, click Accept.

    Hope it works! 

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