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Invitation mail isn't delivered to collaborators

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NAOKI UCHIYAMA

There is a problem with the Box collaboration invitation email not being received. 
I checked the following sites, and it was not in the Spam/Junk email folder, and there were no problems with the Firewall, Content Filter, or Email Security Policy. I also did not make any typos in the e-mail address.
I am unable to check the suppression list.
Could you please tell me how to deal with this?
https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

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  • Rona

    Hi Priya, 

    Welcome to Box Community and glad to assist! 

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

    Thanks for posting!

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  • NAOKI UCHIYAMA

    Thank you for your reply.
    This is an issue that occurs when inviting external users.
    When I contacted the internal help desk, I was told that they are unable to deal with external users, so I was instructed to contact you instead.
    Would you be able to help?

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