please cancel my trial subscription immediately and advise once done

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Lisa Hernandez

• 9 avril 2025 19:11

user name <personal information-redacted>

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  Rona

  • 10 avril 2025 20:11

  Hi Lisa, 

  Welcome to Box Community and glad to assist!

  Are you looking to end your Box subscription? If yes, you could reach out to our cancellation team through cancel@box.com.     

  Meanwhile, you could also proceed and cancel it through your account. 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

  Thanks for posting! 

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