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cancel my account

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John Rubin

My account renewed automatically without notice. I didn't know until I saw my credit card bill. I have been going around and around trying to follow your instructions, but the menus you reference don't pop up. There appears to be no way to cancel online. Please cancel my account and refund the charge.

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  • Rona

    Hi John, 

    Welcome to Box Community and glad to assist! 

    If you can't cancel your Box plan through your Box account. Please contact our cancellation team via cancel@box.com.

    Thanks for posting! 

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