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Unable to Access Box

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飯田 彩乃

The account I recently added to Box is unable to access Box.

The account in question has the following situation:

  • The email address was previously used to register for this Box team, but is now being reused by a different user.
  • Due to the presence of the previous user's account (potentially cached), new registration is blocked. We need to recreate the account.
  • Attempting to register via password change sends a one-time password to the previous user's phone number, making password changes impossible.

What would be the best way to resolve this?

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  • Rona

    Hi there,

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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