“You can’t open this location using this program.”

Carin has been experiencing an issue where multiple Microsoft Word and Excel files saved in the Box drive will not open through the file explorer. When a file is clicked, Microsoft Word or Excel begins to launch but suddenly stops. The files open perfectly fine using the web browser version of Box. The only way to get files to open is to remove all dash – characters from the file name. I included a screenshot of a file that is having these issues. We have tried reinstallations of Box, Microsoft Office, as well as clearing the local Box cache. Long file paths have been enabled on the system through the Registry as well. When Microsoft Word is launched first and then the file is selected through the file browser, we are receiving an error saying “You can’t open this location using this program.” I’ve attached a screenshot of this error as well.

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