Updating password issue
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I’ve been shared on a folder but in order to open it it’s asking me to update my password. Since I used my Google account as a login, when I fill out the update password form an error message pops up and tells me that my current password is incorrect.
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Hi Joanna,
Welcome to Box Community and glad to assist!
You'll be able to setup the password for your Box account through this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it helps!
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