Box Status

Need to Reset MFA

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Dakota Buckley

I have an end user that needs to have their MFA reset. As the MFA credential no longer shows on their authenticator app. Is there a way to reset the MFA?

I dont see an option to create a ticket in the "Contact Support" tab. Only a link to this community forum.

The affected account is not the one I am currently logged in with. Can I somehow get a ticket created?

Thank you much.

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  • Rona

    Hi Dakota, 

    Welcome to Box Community, glad to assist! 

    Due to privacy and security reasons, we recommend that you have the user to directly contact Box Support.

    Thanks for posting! 

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