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Password for Shared Box folder does not work but link is correct

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Kimberly Sheets

We have shared a Box folder with a group of parties that requires the link and password. However, one party is unable to access the folder through the link, stating wrong password. When we test the password on our own side, Box states that the password is incorrect. Any idea on how to fix this?

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  • Rona

    Hi Kimberly, 

    Welcome to Box Community and glad to assist! 

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

    Thanks for posting!

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