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Cancel My Trial Subscription

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Carmina Bernardo
I made a mistake thinking I needed a subscription for this in order to access my photos that were sent by a company. Please cancel my subscription because I have no idea how to. Thank you!
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  • Rona

    Hi Carmina, 

    Welcome to Box Community and glad to assist! 

    Canceling a Business or Enterprise Account

    Only the account administrator can cancel a Business or Enterprise account.

    1. Go to Admin Console > Account & Billing.
    2. In the Status field in the Account Information section, click Cancel Account.
      Do not see this option? Submit a ticket here.
    3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
    4. Click Permanently Cancel My Account to complete the process.
    • The account will cancel at the end of the service term.

    You can also email us through cancel@box.com.

    Thanks for posting! 

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