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I can't enter my payment information

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花村　肇

I get the following message and my payment won't go through. How do I fix this? An error occurred while processing your request. Your payment information couldn't be processed. Double-check that all fields are correct and try again. For help, visit support.box.com.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    If you're having trouble upgrading your Box account. You can reach out to our Sales team through box.com/pricing.

    Thanks for posting!

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