Box Status

Not able to "Add New Payment"

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IT Admin

Hello, when I try to add a new payment, I keep getting this error. All fields are correct and non are red. 

There was an error processing your request
We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

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  • Brendan Banks

    I have the same issue. I need this to work for a major Enterprise Box client and now my client is unable to review files because I cannot pay for an account. Please advise.

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  • Rona

    Hi there,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Let us know in this forum if you need additional assistance. 

    Thanks for posting!

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