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Box Status

2段階認証の解除

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Ryoji YANO

My friend can't log in to the BOX so I'm asking him to do it for me.
He can't use BOX's two-step authentication.
He had his smartphone model updated.
At that time, he did not transfer the Authenticator to his new smartphone.
Please disable the 2-step authentication on his BOX. Thank you.

 

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Commentaires

1 commentaire

Date Votes
  • timo heren
    • Modifié

    Hello,
    I understand the issue. Since the Authenticator app was not transferred to the new smartphone, the two-step authentication cannot be completed. For security reasons, please contact the BOX administrator or support team to verify the account ownership and request a reset or disablement of two-step authentication. Once verification is completed, they should be able to help 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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