Box Status

Windows applications becoming unresponsive if interacting with unsynced files

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Yuli Levtov

Windows Explorer and various other applications (e.g. VLC, Adobe Premiere Pro) all become unresponsive if trying to load/use Box files which are not synced offline. Responsiveness is always restored eventually when the file is downloaded, but this can take a while for large files.

Just wanted to check if this is expected behaviour, as it is quite disruptive...

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  • France

    Hi Yuli, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
     
    Best,
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