Slow download for folder offline

S’abonner

Nouvelle publication

Box User

• 2 août 2021 13:37
• Modifié

I have marked a 2.2 gb folder to work offline on my ipad pro, it has been downloading for 15% for 3 days. How can I download faster?

0

• 

  France

  • 3 août 2021 20:36

  Hi there, 

  Welcome to the Box Community!

  Have you checked if you have enough storage on your device for the folder that you are trying to save for offline use?

  Also, please be advised that bulk download is dependent on the max file size upload limit for the Account type in total.

  • Free personal: 250 MB
  • Starter: 2 GB
  • Business: 5 GB
  • Business Plus: 15 GB
  • Enterprise (and Digital Suites ): 50 GB
  • Enterprise Plus: 150 GB

  Please check out this article for details: Understand the Max File Size You Can Upload to Box.

  Best,

  0

  Actions pour les commentaires Permalien
• 

  Box User

  • 3 août 2021 23:05

  thanks for your reply. I explain better:
  the folder is 2gb but the documents they contain are small.

  and it is not a load problem, they are already in the cloud. but download to make them available offline. This is where the downloading of files is very slow. I do not know if it's normal.

  on new ipad pro, with the latest version of the app.

  0

  Actions pour les commentaires Permalien
• 

  Jonathan Fisher

  • 17 août 2021 07:02

  I’ve been having the same problem. I’ve tried Tuning my download and that appears to fix the problem for a few minutes.

  0

  Actions pour les commentaires Permalien
• 

  Tim

  • 6 avril 2022 11:26

  What did you mean “Tuning” your download.  I have the same problem.

  0

  Actions pour les commentaires Permalien

Cette publication n’accepte pas de commentaire.