File transfer fail

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Dennis Michael McHale

• 4 août 2021 23:30

I was invited to share a file but the redirection failed with the message “redirection failed this file does not exist”. I’ve never had this issue before. Any suggestions?

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  France

  • 5 août 2021 20:08

  Hi Dennis, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

   

  Please check your email for details and updates.

   

  Thanks for your patience!

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  Heidi Whitehead

  • 20 décembre 2021 02:54

  I am receiving the same error message when trying to open a file sent to me: “Redirection failed this file does not exist” Was this resolved and was there a solution?

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