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Payment Card declining for no reason

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I am trying to update my payment method after being locked out of my account for late payment (for which I received zero warning), and the site is not accepting any card I try to use. I need access to my account immediately, and I need to be able to contact support without being redirected to a useless card payment portal that doesn't work. I need access to my account IMMEDIATELY!

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  • France

    Hi there, 

    Welcome to the Box Community!
     
    This may require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request.
     
    Kindly check your email for details and updates.
     
    Best,
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