Unable to change my email address

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Teresa Leacock with Cross Reporting Service

• 5 octobre 2021 18:29

I've been trying to change my email address.  Every time I enter the password after verification & it says something like support@box.zendesk.com is unable to connect.

This is very frustrating.  We are trying to change our email address and this is important.

Please help us.  Thank you!

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• 

  France

  • 5 octobre 2021 21:22

  Hi Teresa, 

  Welcome to the Box Community!

   

  This might require some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

   

  Best,

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