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BOX asking for 2-Step Verification all of a sudden during login

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Leona Shinkai

Hi, I have never set up a 2-step verification for my BOX account and am now faced with a 2-step verification during login. I am unable to set up 2-step verification, as I can't log in to my account. I had to create a new account in order to post this support message. How can I recover my account / get the 2-step verification disabled? Thanks in advance.

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  • France

    Hi Leona, 

    Welcome to the Box Community!
     
    This might require some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
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