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Box and IOS Office apps

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Doug Brown

When I go to open an MSOffice file in Box on my phone (OS 15.2), it tells me that I need to log out of a former company first.  I have tried uninstalling the Office IOS app and searching for anywhere I could be logged into the previous account and I can't find it anywhere.  Does anyone know how to fixe this?

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  • France
    • Modifié

    Hi Doug, 

    Welcome to the Box Community!

    Can you try to clear the cache on the application on you application settings? That you should prompt you to login as a new user. 

    Hope that helps!

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