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Can't login to my account

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Section 10

I'm using Microsoft Edge, and I had another account I needed to login to temporarily. But now I can no longer login to my main account through a normal browser window as it always defaults to the other one. (I have to use an InPrivate window to login)

Yes, I have cleared ALL my cache and cookies, for all time. What else can I do so that Box does not remember this other account?

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  • Commentaire officiel
    Aira

    Hi there, 

    Welcome to the Box Community! 

    To check, may I please have a screenshot of what it looks like when you login?

    Looking forward in assisting you. 

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  • Section 10

    So I guess I should have checked this, but it appears that it was due to LastPass. LastPass has a setting to autofill login information, which never causes an issue on other websites. But it definitely prevented me from logging in to Box.com. But once I disabled the autofill feature in LastPass I am able to get back in. By the way, it's a setting deep within LastPass, not easy to find.

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