Commentaires

10 commentaires

  • Commentaire officiel
    France

    Hi Lee Ann, 

    Welcome to the Box Community!

    The issue you are encountering is a known software incompatibility/limitation with Box Drive and Adobe Bridge.

    You can find more information in our support article here: General Limitations When Using Box Drive :

    • Adobe Bridge - attempting to open the Box folder from Adobe Bridge will result in an error.

     

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  • Devin Stoddard

    I need this to work. I have been using Bridge to view files in Box for years now. Bridge is a crucial part of my workflow. Why does this no longer work now that I have Monterey? Please issue an an update asap. 

    4
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  • Casey

    Much agree! I'm unsure how this isn't affecting more people. I always use Bridge to look at box files.

    2
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  • Mike Sabatini

    Using Bride is the ONLY way to work with BOX Drive. 

    3
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  • Michael Lande

    Me too. This is a must. Please fix this as soon as possible.

    1
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  • Charlie Wells

    Agree - I can't access the Box folder path from Bridge or Premiere.

    1
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  • Emily Chong

    Any new updates for this? 

    I'm experiencing an issue where the keywords or tags I've assigned to files using Adobe Bridge are not searchable after I upload the files to Box. I'm curious to know if this problem might be related to compatibility issues that arise once the files are transferred to Box. Do you have any suggestions on how to address this problem, aside from manually assigning the tags in Box?

    2
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  • Katy

    Update please, this is crazy. I cant keep buying old computers just to keep Box Sync, eventually we'll have to find a different service. 

    1
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  • Karen Walsh - Admin

    I discovered a workaround a few months back that seems to resolve this issue. I am running Sonoma 14.7.2 on my M1 Apple MacBook Pro with Box Drive and Adobe Bridge ver 12.0.4 and am able to see the Box Drive folders and browse my image assets. I am not able to do the same in any new versions of Bridge so once Adobe decides to "retire" version 12.0.4 - I'll be out of luck. Hoping this helps some of you out in the short-term.

    1
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  • Katy

    It's unbelievable that Box is just ignoring Adobe users in this way. We have a team of nearly 70 seats and are spending this week figuring out how to migrate the majority off of Box because this specific issue is the biggest example that that this service wasn't built for anyone in a creative field. We cant keep using old software or old computers just to avoid the pain of switching services.

    0
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