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SMS auth code not recognized

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Tiziano

I’ve repeatedly tried to login to the app today, but every time I enter the SMS code it tells me I have the wrong code. I’ve tried copying the code, I’ve typed it in and it is not being accepted. 
Windows desktop app.
Any idea?

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Commentaires

3 commentaires

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  • Anthony

    This is happening to me too. But not on a browser, only on Box Drive, Mac.

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  • Rai

    same, I had a chat with support yesterday and they said it's a known issue. They are working on it. Still not working for me either!

    From the support chat:

    there is currently an issue where users are having trouble logging in to Box Drive with 2FA and our engineering team is aware of this issue

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  • Box User

    Same issue on Android 12 app. It wouldn't work through the browser either until I logged into support.box.com.

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