2-factor authentication code rejected on mobile

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AB Library

• 23 février 2022 20:56
• Modifié

I am logged into my account on desktop, but when I enter the same credentials on mobile (as I have done for years), the 2FA response is "That was the wrong code.  Please try again."  This occurs on both Android and iOS.  I have retried the 2FA process and restarted both devices.  (Edit:  using the same mobile devices I have had for 4 and 5 years respectively.)

I found a potentially somewhat-similar problem in this article but saw no way to add a "me too" comment, and the open-ticket link provided by an apparent admin merely pushes a user to the community, not support.

Sad to see that a responsible user who has done their homework apparently can no longer open a ticket.

 

1

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  Aira

  • 24 février 2022 23:59

  Hi there, 

  Welcome to the Box Community!

  I will have to create a ticket for you since this issue needs your personal information. Please check your email for an update.

  Thanks!

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