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Old account uses my phone number for Two-Factor Authentication

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NIco

My old work account (that I no longer have access to) has my phone number for 2FA. They have not updated it. How do I get Box to change my 2FA? I have no way of contacting my old work account

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  • France

    Hi Nico, 

    Welcome to the Box Community!
     
    This might require some account specific information, so I've submitted a ticket to Product Support on your behalf. You should be receiving an email confirmation shortly.
     
    Please check your email for details and updates.
     
    Best,
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  • NIco

    Thank you. I will wait for that information. 

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