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Missing Folders / Files

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Im missing entire folder that contained other folders and I cant find what happened to them. The folder was synced / with an editor access. Is there anyway to see when the files and folder was deleted and by who? Is there anyway to recover them? The trashbin is empty.

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  • AJ

    Hi,

    Welcome to the Box Community! 
     
    Why are some files missing? I didn't delete them.All users collaborating on a collaborative folder who have an Editor access level or above on the folder will be able to move, edit, add, and delete contents within this collaborative folder. If you notice that content is missing or in a different location within this collaborative folder structure, it is most likely that another collaborator on the folder moved/deleted the item from its original location.
     
    I can't find a folder I was collaborating on and it's not in the trash. What happened to it?If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.
     
    Best,
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  • E E

    Hi AJ,

    Why are some files missing? I didn't delete them.All users collaborating on a collaborative folder who have an Editor access level or above on the folder will be able to move, edit, add, and delete contents within this collaborative folder. If you notice that content is missing or in a different location within this collaborative folder structure, it is most likely that another collaborator on the folder moved/deleted the item from its original location

    Is there a way to view if this has happened?

    I can't find a folder I was collaborating on and it's not in the trash. What happened to it?If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

     

    This is my folder, originally created by me and I granted access to editor. 

    Is there anyway to figure out what happened to the files or are they gone without a trace? I searched and they arent moved, the trash is empty.

     

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  • E E

    Can a collaborator delete my folder?  Is there any way to see if this happened or a trail to see where all the folder and files went? 

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