I can't open a support ticket

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Scott Walley

• 17 mars 2022 13:33

How do I get support help?  My files are not syncing with my client, and I need to get this fix ASAP. It is critical to my work. 

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  AJ

  • 17 mars 2022 20:02

  Hi Scott,

  Welcome to the Box Community! 

   

  Here is a link for support request: https://support.box.com/hc/en-us/requests/new

   

  Here are a couple steps I'd like you to try first to help me isolate the issue:

  1. First, please log in to Box.com and ensure that all of the folders you want to sync are marked for sync. Here is an article from our Community site that walks through this with screen-shots.
  2. Second, logout and log back in to your Box Sync tool.

  For complete details, please click on this helpful link from our Box Product Support page. https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync

  Best,

   

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  James Marks

  • 7 avril 2022 17:32

  that link does not have an option to open a ticket

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