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Reset Password Confirmation or new account confirmation

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NAF

Hi,

This happens 100% of the time when we set up new accounts and or request password resets. We have two domains, @qep.come & @harrisflooring.com. It works fine to @qep.com.

I have tried all troubleshooting and our Network Administrator has opened up and/or unblocked all suggested domains/email addresses and added to white lists.

This is still happening. 

1

Commentaires

7 commentaires

Date Votes
  • NAF

    No email address, not in spam can never receive the confirmation.

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  • NAF

    Email address that needs a password reset is [personal information--redacted]. He can also be reached at [personal information--redacted]. This is effecting our entire domain though.

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  • NAF

    Hi, we are still not able to receive a password reset email for this client. Please help.

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  • NAF

    Hi, we now have another user who needs a password reset. [personal information--redacted].  Please help!

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  • NAF

    Also, new Sales Manager [personal information--redacted], does not receive new account email verification.

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  • NAF

    Can you please remove all @harrisflooring.com from your suppression list?

    0
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  • France
    • Modifié

    Hi there, 

    Welcome to the Box Community!

    Please refrain from posting your personal information such as emails in this forum as this is open to the public.

    I went ahead and submitted a ticket for the users that you mentioned on this post that are having issue receiving email notification from Box. Kindly check your email for details and updates.

    I've noticed that these users are mostly with Personal Box account, moving forward, if anyone in your team are unable to login due to the same issue, please have the affected user go to Support.box.com > Support > Contact Support >. They will then see a line that says "If you are unable to sign in, click here." 

    This is to make sure that their issue will be handled accordingly and in a timely manner.

    Also, I highly recommend checking out this article for some troubleshooting tips: Troubleshooting Issues with Email Notifications

    Thanks for reaching out and let us know if you have any questions!

    Best,

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